Shipping policy

Shipping Policy

All A Valentine Studios pieces are handmade and carefully packed in my Missouri studio.

Processing Times

Ready-to-ship items are typically prepared and shipped within a few business days of purchase. During busy seasons, holidays, or show weeks, processing may take a little longer.

Made-to-order pieces and custom work may require additional production time. Estimated turnaround times will be provided on the product listing or discussed before a custom order is placed.

Shipping

Shipping rates are calculated or displayed at checkout based on the size and type of artwork being purchased.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please double-check your shipping address before submitting your order. If you notice an error, contact me as soon as possible. Once a package has been shipped, I may not be able to redirect it.

Shipping Overages

Because glass pieces vary in size, weight, and packaging needs, shipping charges are sometimes estimated at checkout.

If the actual shipping cost is significantly less than the amount paid, I will refund the difference to your original payment method after the order ships.

Local Pickup / Meetup

Local customers may use code LOCALPICKUP at checkout to remove shipping charges.

A Valentine Studios does not maintain a public retail pickup location. After your order is placed, I will contact you to arrange a convenient local meetup location and time.

Please only use the local pickup code if you are able to meet in the Kansas City/Warrensburg-area region.

Packaging

Glass is fragile, so every order is packed carefully with shipping safety in mind. Whenever possible, I use packaging materials that can be reused or recycled.

Shipping Damage

If your order arrives damaged, please contact me as soon as possible and include:

Photos of the damaged item
Photos of the interior packaging
Photos of the shipping box, including any visible damage
A photo of the shipping label

Please keep all packaging until the issue has been resolved, as the carrier may require it for a damage claim.

I will work with you to resolve confirmed shipping damage as quickly as possible.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery times are outside of my direct control. Weather, holidays, and carrier delays can occasionally affect delivery.

If your tracking information appears stalled or your package has not arrived within a reasonable period, please contact me and I’ll help determine the next steps.