Refund policy

Return & Refund Policy

I want you to be happy with your purchase from A Valentine Studios. Because each piece is handmade, small variations in color, texture, shape, and kiln movement are part of the character of the work and are not considered defects.

Returns

Returns are accepted on eligible, non-custom items within 14 days of delivery.

To be eligible for a return, the item must be:

Unused
In its original condition
Returned in its original packaging or packaged securely enough to protect the glass in transit

Please contact me before sending anything back so I can provide return instructions.

Non-Returnable Items

The following items are final sale and cannot be returned:

Earrings, for hygiene and sanitary reasons
Custom or commissioned work
Personalized items
Items marked final sale or clearance items

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on my part.

Original shipping charges are nonrefundable.

Because glass is fragile, I strongly recommend using a tracked and insured shipping method for returns. A Valentine Studios cannot be responsible for items that are lost or damaged during return transit.

Refunds

Once the returned item is received and inspected, I will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card company to post the refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact me as soon as possible.

For shipping damage, please include:

Photos of the damaged item
Photos of the interior packaging
Photos of the shipping box
A photo of the shipping label

Please keep all packaging until the issue has been resolved.

If the damage or error is confirmed, I will work with you on an appropriate resolution, which may include a replacement, repair, or refund depending on the piece and availability.